It appears that if you do get an issue to resolve, it can be difficult to get through to customer support on the phone and even online.
The main complaints are about unresponsive customer service, account verification issues and in some rare cases, withheld payments. The majority of Square reviews are positive, but there is also a thread of negative user reviews in the UK. There is no weekend or evening support, which is fine if the system works, but not so good if you need support at night in a bar, for example. Square is available to phone or email between 9am and 5pm Monday to Friday. Note that merchants may not have access to this feature before they have a sufficient sales history in the Square account. a total of 2.75% for card reader payments. This costs an extra 1% of the transaction amount, i.e. Square also offers Instant Transfers, a setting that enables you to receive transactions within 20 minutes (may take up to two hours) – if your bank is a Direct Participant of Faster Payments.
This is automatic by default, but you can also set it to manual deposits if that simplifies bookkeeping. Payments are deposited in your bank account as soon as the next working day.
Nothing is charged for refunds or chargebacks, the latter being dealt with for free by a dedicated support team for payment disputes. With Square, you don’t commit to a contract period, nor do you need to sell every month or have certain sales volumes to qualify for the card rates. Online payments through the online store, payment links and eGift Cards are 1.9% for European cards and 2.9% for non-European cards. That is, keyed, virtual terminal and invoice payments cost 2.5% of the transaction amount (the keyed rate applies to both when the customer is and is not present).
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